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Sourcing questions, COA requests, fulfillment issues, partnership inquiries.

First stop

Most questions are answered self-serve. The contact form below is the right path for anything specific to your order, lot, or compound.

  • FAQShipping, payment, COA process, reconstitution, returns.
  • Lab resultsVendor HPLC, MS, 1H NMR, Janoshik verification status.
  • ShippingCold-chain logistics, transit windows, damage protocol.
  • Refund policySealed-vials window, cold-chain damage replacement.
  • ComplianceRUO posture, age and jurisdiction requirements.
  • TermsPurchase terms and limitation of liability.

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Operations replies within 1 business day. Compound chemistry questions may take an additional business day if the answer warrants citations.

Or email support@kodiac.org directly.